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Buying FAQ

Process questions we can answer precisely — and the ones we answer only with the grade data in front of us.

1. What should I send with a first enquiry?

C.I. number or the current grade (any manufacturer), the system you work in, target performance, volume and destination. If the grade is still open, describe the application and the problem instead — that is enough to start.

2. I only know the application, not the grade. Can you still quote?

Yes. Say what the pigment goes into (ink type, coating system, plastic and processing temperature), the shade and strength you need, and the end use. We propose candidate grades with the data for that system rather than guessing a single grade.

3. How are documents provided?

TDS and SDS on request for the grade you are buying; COA per shipped batch. See Technical documents for what to include.

4. Can I get a sample before ordering?

Sample requests are handled through the same enquiry form. State the grade or candidate grades, the system, the test you will run and the timing you need. Sample quantity and shipping are confirmed case by case.

5. How do I compare two grades of the same C.I. number?

Compare within the same system and the same test method. Shade, strength, transparency or opacity, and fastness all differ between grades even when the C.I. number is identical. Our grade pages list the data recorded for each grade; we do not transfer values between them.

6. Is the price on the site?

No. Price depends on grade, quantity, packing and destination, and is quoted per enquiry. Availability is confirmed at the same time — the site does not carry a live stock figure, and no page should be read as an availability promise.

7. Can you supply an equivalent to a competitor's grade?

We can propose candidates, but equivalence is a technical conclusion, not a naming exercise. We state what differs (shade, strength, fastness, system) and let you test. We do not declare a grade equivalent without data.

8. Where do you ship from, and in what packing?

Goods are supplied from China. Packing options, quantities and lead time are confirmed in the quotation for the specific grade, since they differ by product form and destination.

Reading a grade list without being misled

Send the requirement — we answer with grades and data.

C.I. number or application, volume and destination. If you do not know the grade yet, describe the system and we will propose candidates.

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